Starting February 2024, Gmail and Yahoo email services have implemented stricter requirements for email senders aimed at enhancing email security and reducing malicious activity. This update will affect RISe application’s ability to successfully deliver notifications to users who have Gmail or Yahoo email addresses associated with their accounts, as well as any forwarding rules redirecting emails to Gmail or Yahoo accounts. Consequently, our system notifications including reminders, certificates and invoices may either be rejected or marked as spam.
In light of these developments, we strongly advise all UBC faculty, staff and student to utilize UBC email addresses, and encourage users external to our organization to use their respective institution's email accounts whenever possible
If Users still have their GMAIL or YAHOO Mail listed as their emails on their RISe profile, please update your emails as you will no longer be able to receive consistent emails from UBC RISe. To change your email on your RISe profile:
Log into RISe
Click on your profile/name at the top right
Click on Details on the left
Update your email to a non gmail/yahoo email
Click OK/Save
Thank you for your attention to this matter. Should you have any questions or concerns, please don't hesitate to reach out to us at risesupport@ors.ubc.ca.